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Orders cannot be combined once they have been placed. You’re welcome to place a separate order; however, additional postage charges will apply where applicable for physical books.

Please note that orders cannot be modified once they have been processed.

For more information about cancellations and refunds, please refer to our Returns Policy.

If you would like to request an order cancellation, please contact us at sales@insightpublications.com.au

eBooks cannot be returned or exchanged once they have been purchased and redeemed, as digital products cannot be resold.

We recommend checking the title and edition carefully before completing your purchase.

Please email us with your online order number, and we’ll be happy to send you a tax invoice.

Please note that we’re unable to issue invoices for books that have not yet been released. Once the stock becomes available and your order is dispatched, a copy of the invoice will be included with your parcel.

Unfortunately, No. All orders are shipped directly from our warehouse. 

Postage is a flat rate of $9 for one book or $13 for two or more books, regardless of the total number of books ordered.

Insight’s Trial Exams for the current year can only be purchased by schools and are not available for individual purchase.

Insight’s Revision Questions are an excellent resource for parents and tutors looking to support students throughout their VCE Year 12 studies. They can be used as supplementary classroom resources or as effective tools for independent study.

Our website only accepts credit cards issued by Visa and MasterCard. The payment will not go through if you are attempting to make a payment using an Amex card (American Express).

Also, please ensure that you do not have any pop-up blockers enabled as these may interrupt the payment process. (Please seek assistance from your local IT support)

If you have enlarged the website on your web browser (zoomed in more than 100%), you may not be able to see the Checkout button on the menu. Please reduce the size of the webpage using the “View” menu on your web browser. (Please seek assistance from your local IT support)

You may not be allowed to access our website, if you are trying to access the site through a VPN. (Please seek assistance from your local IT support)

Once you’ve added titles to the cart, please click on the shopping cart icon located at the top right corner of the website. Then, click the “Checkout” button to enter your details and finalize the purchase.

Please contact us immediately using the web contact form so that we can correct your information. Please ensure that you mention your order number. Note: Most orders are processed on the same day. We will not be able to make any changes once your order has been handed over to the courier.

You should receive an order confirmation (and an email with access codes, if you purchased any digital products) within a few minutes of paying for the order. If you do not receive an email, please check your spam / junk folder. If it is not in any of your folders, please send us an email with your order number so that we can assist you.

The username and password provided by Box of Books are suggested account details and are not an existing Insight Digital account.

To access your eBook, you’ll first need to create an Insight Digital account and register the access code printed on the inside front cover of your physical book.

Please follow the instructions below to register your access code and set up your Insight Digital account.

1. Go to https://digital.insightpublications.com.au

2. On the Sign In page, click the Access Code tab.

3. Enter your access code (printed on the inner front cover of your physical book) and click Send.

   • You do not need to enter a username or password at this stage.

4. Complete the sign-up form and click Submit.

   • The email address and password you enter will become your login details.

5. You will be taken to your bookshelf, where you can open and read your eBook.

Note: You only need to enter the access code once during registration. It will not be required each time you log in.

Please note that our website (www.insightpublications.com.au) is the web shop where you would purchase our books. Insight Digital, which is our eBook reader, can be accessed through https://digital.insightpublications.com.au and requires a separate login which can be created using an Insight Digital access code.

Access codes for most of our titles are printed on the inner front cover of the physical book and are shipped out along with the book.

We are currently transitioning our digital books to a 26-month access period. During this transition, you may receive books printed last year that include permanent access codes.

As orders are fulfilled using the stock currently available in our warehouse, we’re unable to guarantee which version of the access code will be included with your book.

If a title is on backorder, it means that we do not currently have stock of that particular title. However, you can place the title on backorder so that we can have it shipped out to you as soon as we have it in stock.

If an item is out of stock, it will be placed on backorder and dispatched as soon as stock becomes available.

Please click here to view Insight’s Refunds and Returns Policy.