Frequently Asked Questions - Insight Digital

If you’re a new user:

1. Visit http://digital.insightpublications.com.au
2. Click on the Access Code tab located on the Sign In page. 
3. Enter your access code in the space provided and click the Send.  You DO NOT have to enter a username and password at this stage, if you are a new user. Note: You do not have to enter the access code every time you log in, it is only required for the initial registration.
4. Fill in the signup page and click submit to go to the bookshelf. Please note that the email address and the password you provide here will be your login credentials.
5. Open and read your eBook. 

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If you have already registered:

1. Visit http://digital.insightpublications.com.au
2. Enter your email address and password
3. Click on the “Sign In” button (You do not have to enter the access code)
4. Once logged in, click on the icon with the plus sign on the top right-hand corner
5. Enter your access code in the space provided Note: You do not have to enter the access code every time you log in, it is only required for the initial registration.
6. Click on submit to view the book on the bookshelf now.
7. Click on the book and click open to read.

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You can access the Insight Digital web reader at http://digital.insightpublications.com.au

Your username is the email address that you used when you created your Insight Digital account. 

Please note that the username and password that you use on our website (www.insightpublications.com.au) will not work on Insight Digital.

If you require assistance logging into Insight Digital, please email us at support (at) insightpublications.com.au

Please use the “Forgot Password” feature to reset your Insight Digital password. A new password will be emailed to you. Please keep an eye on your spam / junk folder for this email. 

If you are unable to reset your Insight Digital password, please email us at support (at) insightpublications.com.au

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No, Insight Digital ebooks cannot be printed or saved as a PDF.

Insight Digital ebooks can only be accessed using the Insight Digital reader which is available as an online reader or a mobile App.

No, Insight Digital ebooks cannot be download as PDFs or printed.

Insight Digital ebooks can be accessed offline if you use the Insight Digital mobile app.

No, Insight Digital ebooks are distributed using access codes that have to be registered using the Insight Digital reader. 

eBooks cannot be downloaded and emailed. 

You need an active internet connection if you are accessing your ebook using the Insight Digital web reader.

If you are accessing your ebooks using the Insight Digital mobile App, you only need an active internet connection when you access a title for the first time. The mobile app downloads the book, so that you do not need an active connection to read. 

You need an active internet connection if you are accessing your ebook using the Insight Digital web reader.

If you are accessing your ebooks using the Insight Digital mobile App, you only need an active internet connection when you access a title for the first time. The mobile app downloads the book, so that you do not need an active connection to read. 

If you already have the title in your Insight Digital library, the system will now allow you to register the access code again. Sometimes, instead of notifying you that the book already exists, it will display an error saying that the code is invalid.

Please check your digital library and ensure that the title does not already exist. 

Insight Digital access codes are for one-time use only.

Once an access code is registered to an Insight Digital profile, it becomes void and cannot be registered again.

You only need to enter the access code when accessing a title for the first time. After that, you do not have to enter the access code again to access the Insight Digital title.

If you would like to check if your access code is valid, please email us at support (at) insightpublications.com.au with the access code and we will get back to you as soon as possible.